Terms & Conditions
Your visit to Rachel-Gray.com and your access to this website and its services are governed by the following conditions. By accessing and using Rachel-Gray.com, you agree to comply with all of the terms and conditions hereof. Any person(s) who purchase from or visit the Rachel-Gray.com website accepts and agrees to these conditions.
RG Jewelry and its affiliates only assume responsibility for a shipment while the item(s) is/are in its possession. Upon delivery of the item to the shipping carrier of choice, the laws and regulations of the shipper become the regulating laws of the shipment. The risk of loss of the item passes to you upon delivery to the carrier. RG Jewelry and its affiliates will not be held responsible for lost or delayed shipments after delivery to the shipping carrier and that are the fault of anyone but RG Jewelry and its affiliates. RG Jewelry and its affiliates and will not be held responsible or liable in any way for its choice of shipping carrier.
RETURNS AND WARRANTIES
If you are not 100% satisfied, you can return your collection piece for a refund within 14 days of receipt of your shipment. This excludes sale items and custom items. (Returns must be in unused condition and in the original packaging.) Domestic returns are FREE - a prepaid return label will be emailed to you once your return request is approved. If an item breaks within 30 days of your purchase, RG Jewelry will issue a replacement or refund. It may take up to 5 business days to process your return. You will receive a refund within 10-15 business days.
Custom pieces can take 3-6 weeks to ship. Since we don't hold inventory of custom items and all custom pieces are created upon receipt of the order. Custom pieces cannot be returned. Custom orders cannot be cancelled after 24 hours of an order being placed.
REPRODUCTION OR DUPLICATION
RG Jewelry grants you access to use its site but prohibits downloading any content, information, images, logos, text, tags, or coding contained within the site. Doing so constitutes a violation of this site's Terms and Conditions.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
INFORMATION COLLECTION AND USE
Rachel-Gray.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Rachel-Gray.com collects information from our users at several different points on the website.
Information That We Collect From Every Visitor
We collect anonymous cookie information about the site pages and items you view. This is not used with personally identifiable information (such as the name and address you give us when you place an order), but as aggregate information (group information) that helps us learn more about how people use and react to our site. We store information about the items you add to your cart so your cart selections are not lost between visits, but will not know who placed the items in the cart unless you send an order.
Personal Information You Give Us
When you place an order, we will need your name, phone number, e-mail address, mailing address, credit card number, CVV code and expiration date so that we can process and contact you about the order, and to send you information that's of interest. We will keep a record of this information and the items you purchase. This allows us to process and fulfill your orders and return requests, and to send you information that is of interest.
When you visit Rachel-Gray.com or send e-mails to us, you consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We do not exchange or share our customer e-mail addresses with third parties for marketing or promotional purposes. We must share information about your individual orders on a confidential basis as needed to obtain approval to charge your credit card, to verify your address, and to deliver your orders. We release account and other personal information when we believe release is appropriate to comply with the law; Court Order; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of RG Jewelry, Rachel-Gray.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection, collecting unpaid purchase balances, and reducing credit risks. This protects you from price increases related to uncollected debt.
Your privacy and business is of the utmost importance to us. We look forward to serving you and connecting with you while keeping your information safe. Thank you for choosing Rachel Gray Jewelry!